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FAQ

When is TreeClimb Open?

Monday to Sunday 9:00am - 6:00pm (last booking at 4:00pm).
Closed: New Years’ Day, Australia Day, Good Friday, Easter Saturday, Easter Sunday, Christmas Day, Boxing Day

How long will it take?

Either course requires you to do our brief safety training session, after which time you are free to enjoy the tree tops. For the Children’s Course, the round journey takes 80 minutes and 2 hours for the Grand Course.

What do I wear?

Closed toe shoes that won’t come off, are mandatory. Comfortable clothing that is non-restrictive is vital and please prepare your hair, keeping in mind you’ll be wearing a helmet. We strongly recommend long pants for the zip-line landings.

What do I bring?

Yourself, your adventurous spirit, and your water bottle. We have fresh drinking water available, as well a café for snacks, hot and cold drinks. You can also keep your personal belongings safe in a paid locker and the option to purchase one of our TreeClimb shoulder bags if you want to keep your possessions close.

What happens if the weather is bad?

Being out in the elements, we do expect occasional bursts of extreme weather. These may include periods of lightning or extremely high winds. If in these extreme events the park may need to be closed for that period. In this instance if your session is affected, we will offer you a FREE pass to come back and enjoy your climb once the weather has cleared.

Do I need to be fit?

TreeClimb is built upon the value of challenge by choice. Both the Grand and Children’s courses have various levels of difficulty and exertion. For this reason, TreeClimb is not suitable for pregnant women, climbers with heart conditions, high blood pressure or knee, hip, ankle or back problems. Other than that, we encourage climbers of all physical abilities to push themselves and enjoy the tree tops.

How old do children need to be?

Age is not an issue! If your child is equal to or greater than 100cm tall and can safely fit into a harness and successfully navigate the practice course they are welcome to participate.

The Grand Course requires a minimum height of 135cm. However, please note if your child is 14 years or under, they will always need a parent or guardian at TreeClimb. Our crew are there to offer training and guidance, however at times there is nothing better than parental support and encouragement even from the ground.

What can I do if I’m not climbing?

We have hot, cold drinks and snack food in our eco hut, as well as comfortable areas to relax and enjoy the views. There are also lots of open grassed areas if you’d like to bring a rug or chair to observe the action.

Is there parking available?

There are plenty of 3-hour parks along Unley Road and Greenhill road as well as the side streets near TreeClimb, so be sure to leave with plenty of time to find a park and get to your check-in time without any stress. We strongly encourage public transport, car-pooling or being prepared for a short walk from your car. Click here for more details on parking and where to go.

Can I buy a voucher as a gift?

You sure can! We have gift cards available online or in the eco hut which are valid for up to 12 months.

How can I work with the crew at TreeClimb?

Why wouldn’t you want to work with us?! If you’re truly passionate about what we do and can see yourself with our tree logo on your back, keep your eyes out for ads on Seek.com.au

What kind of impact is TreeClimb having on the environment?

TreeClimb has been years in the making. The City of Adelaide and the Adelaide Park Lands Authority have been instrumental in guiding and advising us to ensure every environmental consideration has been considered. TreeClimb has been designed to leave no everlasting footprint to the environment. We hope through our Education Trail and awareness of the environment through participation, we are encouraging a greener way.

What kind of safety training do the crew go through?

Safety is the most important part of what we do. All crew must successfully pass a world-leading European training program before they can start working at TreeClimb. This training covers all areas of safety, including equipment training, maintenance, course navigation, communication and emergency procedures.

What if I can’t do it, or I get stuck?

Crew are highly trained to support and guide you through courses.

If I have a disability, what am I able to do at TreeClimb?

We encourage everybody to give TreeClimb a go. However, some disabilities may mean access to the course is simply not possible. The eco hut has full wheelchair access. If you have any questions or concerns, please use the enquiry form below so we can discuss the course and its various challenges.

If my child is going on the Children's Course, do I need to buy a ticket to be there?

No. We strongly encourage you to be involved from the ground which does not require you to purchase a ticket. However, if being out in the park lands isn't for you - we have a beautiful eco hut where you can enjoy a coffee while your child is climbing.

How can I change a booking?

To change the day or time of a booking, you will need to get in touch with us by emailing info@treeclimb.com.au. We promise to respond within 24 hours to help you change your booking to suit.

I represent a group who would make a great partnership for TreeClimb, who can I speak to?

We love to work with like-minded businesses and groups. Please complete the enquiry form below and someone will be in touch with you within 24 hours.

Can I go on the Children's Course with my child(ren)?

It is not recommended as the Children's Course is designed for much smaller humans and can pose a risk to yourself or others on the course. You can still be involved from the ground as you guide your child(ren) through the course and follow them on the zip-lines!

What are your birthday party packages and how much do they cost?

We do not offer a hosted birthday party package or catering at TreeClimb, but encourage groups to come through to celebrate a birthday! If your group is smaller than 20 simply follow the booking options to lock down your next adventure. For larger groups you’ll need to contact us via the email enquiry link so we can start planning. TreeClimb party groups are self-catered so bring a picnic and enjoy the parklands while the kids fly overhead. Snacks and drinks are available from the café. Prices start at $29.00 per child for the Children's Course (must be over 100cm tall) and $35.00 pp for the Grand Course (must be over 135cm tall).

Will I receive a reminder about my climb?

Yes! You will receive an email reminder prior to your client with some tips on what to prepare for and how to get to TreeClimb - please check your emails or refer to your booking confirmation prior to arrival! You will also receive an email post-climb asking for your invaluable feedback from your experience.

How do you take care of hygiene with helmets and equipment?

We disinfect our equipment, including harnesses and helmets daily. You're more than welcome to bring your own hair net and even purchase a TreeClimb hat or wear your own hat underneath your helmet for extra protection!

What happens if I arrive late to my booked session?

If you arrive late, we will do the best we can to put you in the next available harnessing time. This will unfortunately not extend your climb time (i.e. if you are meant to start at 10:00am to 12:00pm but arrive at 10:30am, you will still finish at 12:00pm)

Do we need gloves for the courses?

You don’t NEED to bring gloves but we have found that a number of climbers would prefer them, so if you have gloves that you would like to wear, you are more than welcome to bring them.

Didn’t’ quite answer your question? Make an enquiry and let us know how we can help!

Getting Here

Drive

TreeClimb is located at the corner of Greenhill and Unley Roads, Adelaide. Parking is limited on site, so please be aware of staying within the parking bays and avoid parking fines in no stopping zones. 3 hour parking bays are available on Unley Road (city bound).

Parking map

Tram

Adelaide Metro’s Tram Service takes you to Stop 1 Greenhill Road, followed by a short 5 minute walk from the Tram Station to TreeClimb.

Bus

Adelaide Metro’s Bus Service stops close to Unley Rd or Greenhill Rd, followed by a short 2-5 minute walk to TreeClimb.

Parking map

Train

The Adelaide Train Station is approximately a 30 minute walk to TreeClimb.