FAQ’s

Monday to Sunday 9:00am - 6:00pm (last booking at 4:00pm). Our cafe is open for coffee at 8:30am! *Currently Twilight Climbs during Summer 18/19 from 6:00pm to 8:00pm*

Either course requires you to do our brief safety training session, after which time you are free to enjoy the tree tops. For the Children’s Course, the round journey takes 80 minutes and 2 hours for the Grand Course.

Closed toe shoes that won’t come off, are mandatory. Comfortable clothing that is non-restrictive and can be worn with a rock climbing harness is vital and please prepare your hair, keeping in mind you’ll be wearing a helmet. We strongly recommend long pants for the zip-line landings. Gloves are available for purchase at the eco hut upon arrive.

Yourself, your adventurous spirit, and your water bottle. We have fresh drinking water available, as well a café for snacks, hot and cold drinks. You can also keep your personal belongings safe in a paid locker ($1 gold coin use) and the option to purchase one of our TreeClimb bags if you want to keep your possessions close.

Being out in the elements, we do expect occasional bursts of extreme weather. These may include periods of lightning or extremely high winds. If in these extreme events the park may need to be closed for that period. In this instance if your session is affected, we will offer you an option to reschedule and enjoy your climb once the weather has cleared. You will receive a notification from us prior to your climb in the event of bad weather forecast. If you do not receive any notification, you may safely assume your climb is going ahead.

TreeClimb is built upon the value of challenge by choice. Both the Grand and Children’s courses have various levels of difficulty and exertion. For this reason, TreeClimb is not suitable for pregnant women, climbers with heart conditions, high blood pressure or knee, hip, ankle or back problems. Other than that, we encourage climbers of all physical abilities to push themselves and enjoy the tree tops.

Age is not an issue! If your child is equal to or greater than 100cm tall and can safely fit into a harness and successfully navigate the practice course they are welcome to participate. However if your child is between 3-5 years old, it may be a much more enjoyable experience for them to make it through the challenging course with guidance from an older sibling or friend.

The Grand Course requires a minimum height of 135cm. However, please note if your child is 14 years or under, they will always need a parent or guardian at TreeClimb. Our crew are there to offer training and guidance, however at times there is nothing better than parental support and encouragement even from the ground.

We have hot, cold drinks and snack food in our eco hut, as well as comfortable areas to relax and enjoy the views. There are also lots of open grassed areas if you’d like to bring a rug or chair to observe the action.

There are plenty of council 3-hour parks along Unley Road and Greenhill road as well as the side streets near TreeClimb, so be sure to leave with plenty of time to find a park and get to your check-in time without any stress. We strongly encourage public transport, car-pooling or being prepared for a short walk from your car. Click here for more details on parking and where to go.

You sure can! We have gift cards available online or in the eco hut which are valid for up to 3 years.

Why wouldn’t you want to work with us?! If you’re truly passionate about what we do and can see yourself with our tree logo on your back, keep your eyes out for ads on Seek.com.au

TreeClimb has been years in the making. The City of Adelaide and the Adelaide Park Lands Authority have been instrumental in guiding and advising us to ensure every environmental consideration has been considered. TreeClimb has been designed to leave no everlasting footprint to the environment. We hope through our Education Trail (in the tree tops and from the ground) and awareness of the environment through participation, we are encouraging a greener way.

Safety is the most important part of what we do. All crew must successfully pass a world-leading European training program before they can start working at TreeClimb. This training covers all areas of safety, including equipment training, maintenance, course navigation, communication and emergency procedures.

Crew are highly trained to support and guide you through courses.

We encourage everybody to give TreeClimb a go. However, some disabilities may mean access to the course is simply not possible. The eco hut has full wheelchair access. If you have any questions or concerns, please use the enquiry form below so we can discuss the course and its various challenges.

No. We strongly encourage you to be involved from the ground which does not require you to purchase a ticket. However, if being out in the park lands isn't for you - we have a beautiful eco hut where you can enjoy a coffee while your child is climbing.

To change the day or time of a booking, you will need to get in touch with us by emailing info@treeclimb.com.au or by calling 0411 268 486. We aim to respond within 24 hours.

It is not recommended as the Children's Course is designed for much smaller humans and can pose a risk to yourself or others on the course. You can still be involved from the ground as you guide your child(ren) through the course and follow them on the zip-lines!

We do not offer a hosted birthday party package at TreeClimb yet, but encourage groups to come through to celebrate a birthday!

If your group is smaller than 15 climbers, simply follow the online booking to lock down your next adventure.

For larger groups or those that are unable to be booked online due to the availability in the session, you may need to contact us so we can start planning.
TreeClimb party groups are self-catered so bring a picnic and enjoy the park lands while the kids fly overhead. Snacks and drinks are available from the café.

Yes! You will receive an email reminder prior to your client with some tips on what to prepare for and how to get to TreeClimb - please check your emails or refer to your booking confirmation prior to arrival! You will also receive an email post-climb asking for your invaluable feedback from your experience.

Most importantly, leave with plenty of time to find yourself a park or get to check-in before your climb and sign your waiver if you are 18 years or older before you arrive.

We disinfect our equipment, including harnesses and helmets daily. You're more than welcome to bring your own hair net and even purchase a TreeClimb hat or wear your own hat underneath your helmet for extra protection!

If you arrive late, we will do the best we can to put you in the next available harnessing time. This will unfortunately not extend your climb time (i.e. if you are meant to start at 10:00am to 12:00pm but arrive at 10:30am, you will still finish at 12:00pm)

You don’t NEED to bring gloves but we have found that a number of climbers would prefer them, so if you have gloves that you would like to wear, you are more than welcome to bring them.

Normal Terms and Conditions of Sale apply (https://treeclimb.com.au/terms-conditions/). If the weather conditions prove to be a safety hazard, you will hear from us prior to your climb. Be sure to stay hydrated and take breaks as our friendly crew will enforce when the temperature is above 37. Drinking water, ice creams and cold drinks are available for purchase in the eco hut.