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Our FAQ's

What happens if the weather is really hot?

Normal Terms and Conditions of Sale apply (https://treeclimb.com.au/terms-conditions/). If the weather conditions prove to be a safety hazard, you will hear from us prior to your climb. Be sure to stay hydrated and take breaks as our friendly crew will enforce when the temperature is above 37. Drinking water, ice creams and cold drinks are available for purchase in the eco hut.

Do we need gloves for the courses?

You don’t NEED to bring gloves but we have found that a number of climbers would prefer them, so if you have gloves that you would like to wear, you are more than welcome to bring them.

What happens if I arrive late to my booked session?

If you arrive late, we will do the best we can to put you in the next available harnessing time. This will unfortunately not extend your climb time (i.e. if you are meant to start at 10:00am to 12:00pm but arrive at 10:30am, you will still finish at 12:00pm)

How do you take care of hygiene with helmets and equipment?

We disinfect our equipment, including harnesses and helmets daily. You're more than welcome to bring your own hair net and even purchase a TreeClimb hat or wear your own hat underneath your helmet for extra protection!

Will I receive a reminder about my climb?

Yes! You will receive an email reminder prior to your climb with tips for preparation. Please check your emails (including your Junk Mail) or refer back to your booking confirmation prior to arrival! You will also receive an email post-climb asking for your invaluable feedback from your experience.

Can I go on the Children’s Course with my child(ren)?

It is not recommended as the Children's Course is designed for much smaller humans and can pose a risk to yourself or others on the course. You can still be involved from the ground as you guide your child(ren) through the course and follow them on the zip-lines!

How can I change a booking?

To change the day or time of a booking, you will need to get in touch with us by emailing info@treeclimb.com.au or by calling 0411 268 486. We aim to respond within 24 hours.

If my child is going on the Children’s Course, do I need to buy a ticket to be there?

No. We strongly encourage you to be involved from the ground which does not require you to purchase a ticket. However, if being out in the park lands isn't for you - we have a beautiful eco hut where you can enjoy a coffee while your child is climbing.

If I have a disability, what am I able to do at TreeClimb?

We encourage everybody to give TreeClimb a go. However, some disabilities may mean access to the course is simply not possible. The eco hut has full wheelchair access. If you have any questions or concerns, please use the enquiry form below so we can discuss the course and its various challenges.

What if I can’t do it, or I get stuck?

Crew are highly trained to support and guide you through courses.

What kind of safety training do the crew go through?

Safety is the most important part of what we do. All crew must successfully pass a world-leading European training program before they can start working at TreeClimb. This training covers all areas of safety, including equipment training, maintenance, course navigation, communication and emergency procedures.

What kind of impact is TreeClimb having on the environment?

TreeClimb has been years in the making. The City of Adelaide and the Adelaide Park Lands Authority have been instrumental in guiding and advising us to ensure every environmental consideration has been considered. TreeClimb has been designed to leave no everlasting footprint to the environment. We hope through our Education Trail (in the tree tops and from the ground) and awareness of the environment through participation, we are encouraging a greener way.

How can I work with the crew at TreeClimb?

Why wouldn’t you want to work with us?! If you’re truly passionate about what we do and can see yourself with our tree logo on your back, keep your eyes out for ads on Seek.com.au

Can I buy a voucher as a gift?

You sure can! We have gift cards available online or in the eco hut which are valid for up to 3 years.

Is there parking available?

There are plenty of council 3-hour parks along Unley Road and Greenhill road as well as the side streets near TreeClimb, so be sure to leave with plenty of time to find a park and get to your check-in time without any stress. We strongly encourage public transport, car-pooling or being prepared for a short walk from your car. Click here for more details on parking and where to go.

What can I do if I’m not climbing?

We have hot, cold drinks and snack food in our eco hut, as well as comfortable areas to relax and enjoy the views. There are also lots of open grassed areas if you’d like to bring a rug or chair to observe the action.

How old do children need to be?

Age is not an issue! If your child is equal to or greater than 100cm tall and can safely fit into a harness and successfully navigate the practice course they are welcome to participate. However if your child is between 3-5 years old, it may be a much more enjoyable experience for them to make it through the challenging course with guidance from an older sibling or friend. The Grand Course requires a minimum height of 135cm. However, please note if your child is 14 years or under, they will always need a parent or guardian at TreeClimb. Our crew are there to offer training and guidance, however at times there is nothing better than parental support and encouragement even from the ground.

Do I need to be fit?

TreeClimb is built upon the value of challenge by choice. Both the Grand and Children’s courses have various levels of difficulty and exertion. For this reason, TreeClimb is not suitable for pregnant women, climbers with heart conditions, high blood pressure or knee, hip, ankle or back problems. Other than that, we encourage climbers of all physical abilities to push themselves and enjoy the tree tops.

What happens if the weather is bad?

Being out in the elements, we do expect occasional bursts of extreme weather. These may include periods of lightning or extremely high winds. If in these extreme events the park may need to be closed for that period. In this instance if your session is affected, we will offer you an option to reschedule and enjoy your climb once the weather has cleared. You will receive a notification from us prior to your climb in the event of bad weather forecast. If you do not receive any notification, you may safely assume your climb is going ahead.

What do I bring?

Yourself, your adventurous spirit, and your water bottle. We have fresh drinking water available, as well a café for snacks, hot and cold drinks. You can also keep your personal belongings safe in a paid locker ($1 gold coin use) and the option to purchase one of our TreeClimb bags if you want to keep your possessions close.

What do I wear?

Closed toe shoes that won’t come off, are mandatory. Comfortable clothing that is non-restrictive and can be worn with a rock climbing harness is vital and please prepare your hair, keeping in mind you’ll be wearing a helmet. We strongly recommend long pants for the zip-line landings. Gloves are available for purchase at the eco hut upon arrive.

How long will it take?

Either course requires you to do our brief safety training session, after which time you are free to enjoy the tree tops. For the Children’s Course, the round journey takes 80 minutes and 2 hours for the Grand Course.

Didn’t quite answer your question? Flick us a message and let us know how we can help!

Getting to TreeClimb

DRIVE

Parking is limited on site, so please be aware of staying within the parking bays and avoid parking fines in no stopping zones. 3 hour parking bays are available on Unley Road (city bound).

Google Map

TRAM

Adelaide Metro’s Tram Service takes you to Stop 1 Greenhill Road, followed by a short 5 minute walk from the Tram Station to TreeClimb.

BUS

Adelaide Metro’s Bus Service stops close to Unley Rd or Greenhill Rd, followed by a short 2-5 minute walk to TreeClimb.

Google Map

TRAIN

The Adelaide Train Station is approximately a 30 minute walk to TreeClimb.