Frequently asked questions.

  • Your booked time is your start time.
    If you have booked a 10am session, your safety briefing starts at 10am.

    Before this, you need to make sure you have been to the toilet, organised a locker (if you need one), checked in and done anything else you need to do.

    We recommend allowing 15 minutes before your start time to do all of the above. Please plan your visit accordingly and add additional travel and parking time to the 15 minutes.

    *If you miss your safety briefing, you may miss out on climbing all together.

  • Only climbers 18 years or older need to sign our safety waiver!

    Sign a waiver now

  • Check out our Gift Pass FAQ’s here

  • Why wouldn’t you want to work with us?! If you’re truly passionate about what we do and can see yourself with our tree logo on your back, keep your eyes out for ads on Seek.com.au

  • Your height determines what course is best suited to you. Check out the information on the courses below to find out what adventure is best suited.

    Kids Course | Both Venues.
    For the littlies 100cm or taller, you’ll be booking them on the Kids Course.
    Remember, adults are unable to climb the Kids Course, you’ll be supporting your brave little climbers from the ground.

    Grand Course | Both Venues.
    For our not so little climbers, 135cm or taller, the Grand Course is for you! This Course is perfect for our teens and adults.

    Nets Adventure | Kuitpo Only.
    Out Nets Course is perfect for our littlest adventurers who aren’t quite tall enough for our Kids Course OR for those who want to add a little more to their TreeClimb experience! Recommended but not restricted to ages 2 – 10 years old.

    Children 6 years and under must have an adult on the Nets Course.

    1 adult to a maximum of 2 kids.

    Children 7 years and older are able to climb with an adult present in venue (they do not have to be in the net).

    1 adult to a maximum of 4 kids.

    Family Experience | Kuitpo Only.
    For the experienced Kids Course climbers, not quite tall enough for the Grand Course but ready to give it a go, try out our highly requested Family Experience.

    Specifically designed for adventurous littlies. Children must be at least 125cm and must be climbing with an adult at least 18 years or older.

  • We encourage everybody to give TreeClimb a go. However for some disabilities access to the course is simply is not possible. If you’re unsure whether this applies to you, please get in touch, we’d love to discuss further and see what we can do.

    At TreeClimb, Companion Card holders can access Free Admission for their accompanied support.
    We strongly recommend booking Monday - Friday where possible to avoid our busy times.

    The eco hut has full wheelchair access as well as an accessible toilet.

    To find out what courses are best suited to your need or to make a booking, contact us.

  • TreeClimb is built upon the value of challenge by choice. Both the Grand and Children’s courses have various levels of difficulty and exertion. For this reason, TreeClimb is not suitable for pregnant women, climbers with heart conditions, high blood pressure or knee, hip, ankle or back problems. Other than that, we encourage climbers of all physical abilities to push themselves and enjoy the tree tops.

  • Our Children's Course is designed for much smaller humans between 100-135cm. We encourage parents to follow underneath and provide encouragement from the ground, our staff are on hand if needed to help get them through the course safely.

  • We have a range of food and drink options in our café in our eco hut, as well as comfortable areas to relax and enjoy the views. There are also lots of open grassed areas if you’d like to bring a rug or chair to observe the action.

    You're welcome to B.Y.O however please note we do not hold any food or beverages from outside of venue in our fridges or behind the counter. Refer to section 5.9 of our Terms and Conditions.

  • We have hot, cold drinks and snack food in our eco hut, as well as comfortable areas to relax and enjoy the views. There are also lots of open grassed areas if you’d like to bring a rug or chair to observe the action.

  • TreeClimb has been years in the making. The City of Adelaide and the Adelaide Park Lands Authority have been instrumental in guiding and advising us to ensure every environmental consideration has been considered. TreeClimb has been designed to leave no everlasting footprint to the environment. We hope through our Education Trail (in the tree tops and from the ground) and awareness of the environment through participation, we are encouraging a greener way.

  • Yes dogs are welcome – please ensure that dogs are kept on a leash at all times (not exceeding 2 meters) and accompanied by a responsible person who is either the owner or someone who is able to maintain effective control of the dog while on the leash.

Safety

  • We climb rain or shine but if you are uncertain about the weather forecast, as long as we have at least 48 hours notice we are more than happy to reschedule your climb.

    We do expect occasional bursts of extreme weather. These may include periods of lightning or extremely high winds. If in these extreme events the park may need to be closed for that period.

    In this instance, if your session is affected, we will offer you an option to reschedule and enjoy your climb once the weather has cleared. You will receive a notification from us prior to your climb in the event of a bad weather forecast.

    If you do not receive any notification, you may safely assume your climb is going ahead.

  • To reduce fire risk and ensure public safety, Kuitpo Forest is closed to all visitors on days of Total Fire Ban, this includes TreeClimb.

    Fire danger ratings and bans are declared by the Country Fire Service (CFS) after 4pm on the day before the rating is to take effect, and published on their website.

    If you have a booking on the day of a Total Fire Ban, TreeClimb will contact you by email the night before. If you would like to reschedule ahead of time, please contact us during office hours 9am - 3pm the day before.

    For fire ban information phone 1800 362 361 or visit the CFS website. Being aware of a potential closure is your responsibility.

  • All courses flow in one direction and finish via Zipline. If you are not able to complete the course because of fear or you change your mind mid-climb, please note tickets are non-refundable.

    We understand there will be some instances where climbers will not be able to complete a course due to fitness, phobia or nerves. If you are required to have a Crew member “rescue” you from one of our courses, unfortunately, you will not be able to return to the course that day.

  • Yes! All climbers (this includes repeat climbers) must complete our Safety Training before beginning their climb.

  • We disinfect our equipment, including harnesses and helmets daily. You're more than welcome to bring your own hair net and even purchase a TreeClimb hat or wear your own hat underneath your helmet for extra protection!

Getting to TreeClimb

  • DRIVE
    Parking is limited on site, so please be aware of staying within the parking bays and avoid parking fines in no stopping zones. 3 hour parking bays are available on Unley Road (city bound).


    TRAM
    Adelaide Metro’s Tram Service takes you to Stop 1 Greenhill Road, followed by a short 5 minute walk from the Tram Station to TreeClimb.

    BUS
    Adelaide Metro’s Bus Service stops close to Unley Rd or Greenhill Rd, followed by a short 2-5 minute walk to TreeClimb.

    TRAIN
    The Adelaide Train Station is approximately a 30 minute walk to TreeClimb.

  • There are 3-hour parks along Unley Road and Greenhill Road which are all Council regulated. Side streets near TreeClimb also have parking available. Be sure to leave with plenty of time to find a park and get to your check-in time without any stress.

    We strongly encourage public transport, car-pooling or being prepared for a short walk from your car.

  • DRIVE

    TreeClimb Kuitpo Forest is best accessed by car.
    Please allow extra travel time due to the windy roads, wild life and small towns around us.

  • There is plenty of parking off of Black Nursery Road! Follow the signs.
    There is still a short 5 minute walk to the Eco Hut from the car. Please factor this into your arrival time.

    Please be mindful of the land and fauna around us. Only park in the designated parking spaces.

    IMPORTANT
    Some smart maps are going to direct you to the Chookarloo Campground. This is a small walk from the Eco Hut. Their gates are locked from 4pm! Be Careful.

Bookings

  • You should have received a confirmation as soon as you made your booking. Please check your Junk Mail before giving us a call to confirm your email address and resend.

    You will also receive an email post-climb asking for your invaluable feedback from your experience.

  • Visit our support page for more information - click here

  • To change the day or time of booking, you will need to get in touch with us by emailing info@treeclimb.com.au or by calling 08 7089 4490. We aim to respond within 24 hours.

    Please note there is a 48-hour notice period to be able to reschedule a session without having to forfeit your session as per the Terms and Conditions of Sale.

  • Yourself, your gloves if you're bringing them from home, your adventurous spirit and your water bottle. We have fresh drinking water available, as well a café for snacks, hot and cold drinks. You can also keep your personal belongings safe in a paid locker ($1 gold coin use).

  • Closed-toe shoes that won’t come off.
    Gloves are mandatory for both courses (as of March 2024).
    You can BYO or purchase from venue for just $3.50.

    Comfortable clothing, active wear is best!
    Long hair needs to be tied back, keep in mind you’ll be wearing a helmet so we recommend a low pony tail, bun or braid. :)

  • All courses require you to successfully complete our brief safety training session, after which time you are free to enjoy the tree tops.

    Allow 20-30 minutes either side of your climbing duration for arrival, check-in and completion of the courses.

    Please note, you are not guaranteed to complete all smaller courses within the course you are booked. You simply have a set duration to complete what you can on the day. If you're running low on time towards the end of your climb, our crew will likely put you on a course that is running quicker so that you get the most out of your time.

  • Your booked time is your start time.
    If you arrive late, we will do the best we can to put you in the next available harnessing time. This will unfortunately not extend your climb time (i.e. if you are meant to start at 10:00am to 12:00pm but arrive at 10:30am, regardless of what time we can get you in, you will still finish at 12:00pm).

    HOWEVER | Please note, if you are late and we are sold out. You may miss your climb entirely.

Nets Adventure

  • The Nets Adventure is SOUTH AUSTRALIA'S FIRST HARNEES-FREE NETS COURSE. 

    This brand new adventure is designed as a post-climb activity OR an activity for those who might not be ready or able to give our main courses a go. 

    Unlike our other courses, the Nets Adventure offers more flexibility. You get 3 hours of unlimited nets time to play for as long or as little as you like!

    Please keep in mind if you've booked a climb on one of our other courses during this time it is up to YOU to make sure you don't miss it. 

  • Unlike our other courses you have the flexibility to start anytime within your 3 hour session.

    This means if you would like to, you can also book a climb before hand. To get the most out of your day, we recommend booking The Nets Adventure as a post climb activity.

  • The Nets Adventure is only available at TreeClimb Kuitpo Forest.

    TreeClimb Kuitpo Forest! Cnr Black Nursery Rd and Brookman Rd, Kuitpo SA 5201

  • Closed toe shoes and long hair tied back is mandatory. Active wear is recommended. No loose jewellery is permitted on the Nets Adventure.

  • FOR CHILDREN UNDER 15 SUPERVISION RATIOS APPLY. Children 6 years and under must have an adult on the Nets Adventure.

    1 adult to a maximum of 2 kids.

    Children 7 years and older are able to climb with an adult present in venue (they do not have to be in the net).

    1 adult to a maximum of 4 kids.

  • Adults climb free when attending with a child 6 years and under.
    1 adult + 1 child = $15

Family Experience

  • Adults can now climb with their little ones TOGETHER!

    Children 125cm - 135cm can now give our Grand Course ago. They must be accompanied in the trees by a confident climber 18 years or older!

    This experience is designed for children 125cm - 135cm. Our Family Experience enables our smaller climbers, who are JUST under the solo height requirement to give our Grand Course a go with an adult present.

  • TreeClimb Adelaide
    $80     | Valid for 1 Adult and 1 Child

    TreeClimb Kuitpo Forest
    $90     | Valid for 1 Adult and 1 Child


    Full Disclosure - This is not a discounted ticket.     The Family Experience is the combined cost of a General Admission and Student Admission ticket. This ticket simply provides a child between 125cm - 135cm the opportunity to climb our Grand Course with the assistance of an accompanied adult.

    *Gloves sold seperately

  • 2 hours, including your safety briefing, harnessing and practice course.

    Please aim to be checking in at least 20 minutes prior to your booked time. Your booked time is your start time.

  • As of April 2024, you can now book a Family Experience at either of our locations.

    Previously exclusive to our Kuitpo Location, we have now sourced custom-length lanyards that allow us to offer it at Adelaide too!

  • -Children must be a minimum height of 125cm and must be accompanied by a confident climber 18 years or older.

    -Closed-toe shoes that won’t come off.

    -Maximum weight 120kg

    -Gloves are mandatory ($3.50 each or BYO).

    -Long hair tied back

  • As two of the children are between 125cm - 135cm they will need to be accompanied by an adult (each).
    Your child over 135cm can be booked as Student Admission on our Grand Course.

    You will be booking the following.
    2 x Family Experience Admissions and 1 x Grand Course, Student Admission.

    Please make sure there is enough availability in the session and ensure you book them for the same time. This ensures you’ll all be on the Grand Course together.

    Don’t forget to add on gloves or BYO from home.
    And ALWAYS double check your booking confirmation! :)